There is a difference between sympathy and empathy and since we are talking about empathy it should be said that joining with a person's weaknesses, deficits, problems, and victimization is not helpful and actually can reinforce their problems rather than identify and utilize their strengths.
Alexa: Did you hear what the son said to his father in Nepal when the father asked the son if he wanted to learn how to guide climbers up Mount Everest?
I believe he said, "Sure, Pa."
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